Terms and Conditions of Casa Santa Vincenza
- Introduction
Welcome to Casa Santa Vincenza, located at Via Cavallotti 10, Lovere (BG). These Terms and Conditions govern the use of our vacation rental and the occupancy of the property. By making a reservation at Vincenza Lovere Stay, the guest agrees to these Terms and Conditions. - Booking and Payment
2.1. Reservations can be made via the website, by phone, or by email.
2.2. Payment of 100% of the total amount is required at the time of booking. - Cancellation Policy
3.1. 50% of payments made are refundable if canceled 3 days or more before arrival.
3.2. 100% of payments made are refundable if canceled 10 days or more before arrival. - Check-in and Check-out
4.1. Check-in is available from 3:00 PM to 8:00 PM. Please inform us in advance of your expected arrival time.
4.2. Check-out must be completed by 10:00 AM on the departure day.
4.3. Early check-in and late check-out are subject to availability and may incur additional charges. - Occupancy and Use of the Property
5.1. The property can accommodate a maximum number of guests.
5.2. Guests must respect house rules, use the property responsibly, and avoid disturbing neighbors.
5.3. Parties or events are not allowed without prior written authorization.
5.4. Smoking is not permitted inside the property. - Liability and Damages
6.1. Guests are responsible for any damage to the property or furnishings during their stay.
6.2. A security deposit may could be required. Will be required upon arrival and refunded at the end of the stay, subject to deductions for damages or extra cleaning. - Cleaning and Maintenance
7.1. The property will be delivered clean and in good condition. Final cleaning is included in the booking price.
7.2. Guests are required to maintain the property clean and tidy during their stay. - Security and Valuables
8.1.Casa Santa Vincenza is not responsible for the loss, theft, or damage of guests' personal belongings.
8.2. Guests are encouraged to lock doors and windows when leaving the property. - Weather Conditions and Force Majeure
9.1. Casa Santa Vincenza is not responsible for any inconvenience caused by adverse weather conditions, power outages, urgent maintenance work, or other force majeure events. - Dispute Resolution
10.1. In case of disputes, an amicable resolution will be sought. If not possible, disputes will fall under the exclusive jurisdiction of the court of Bergamo. - Acceptance of Terms
11.1. By making a reservation at Casa Santa Vincenza, the guest confirms they have read, understood, and accepted these Terms and Conditions.
Privacy and Personal Data Processing
EN – 12. Privacy and data protection
Guests’ personal data are processed by Marcello Belleri, data controller, to manage the booking and the stay and to comply with legal obligations (guest registration with the Police via Alloggiati Web, tourism statistics, tourist tax, tax compliance), as described in the Privacy Policy published at www.vincenzaloverestay.com/en/privacy-policy, which forms an integral part of these Terms.
12.1. Collection of Personal Data
12.1.1. During the booking process and the stay at Casa Santa Vincenza, we collect the following personal data: name, surname, email address, phone number, residential address, payment information, and any other information necessary to complete the booking.
12.1.2. This information is used exclusively for purposes related to managing the booking, fulfilling our legal obligations, and providing our services.
12.2. Use of Personal Data
12.2.1. The personal data collected will be used to:
- Manage bookings and provide the requested services.
- Communicate with guests regarding their booking, stay, and any promotions or special offers.
- Fulfill legal and regulatory obligations.
12.3. Storage of Personal Data
12.3.1. Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, in compliance with applicable laws.
12.3.2. Once the retention period ends, personal data will be securely deleted.
12.4. Sharing of Personal Data
12.4.1. We do not share guests' personal data with third parties, except in the following cases:
- When necessary to comply with legal or regulatory obligations.
- When required for managing the booking (e.g., with payment service providers).
12.5. Security of Personal Data
12.5.1. We adopt appropriate technical and organizational measures to protect guests' personal data from unauthorized access, loss, or accidental destruction.
12.5.2. Only authorized personnel have access to personal data, and they are required to maintain the confidentiality of such information.
12.6. Data Subject Rights
12.6.1. Guests have the right to access their personal data, request its rectification, deletion, or restriction of processing, and object to its processing.
12.6.2. To exercise these rights, guests can contact us using the details provided in the "Contact" section.
12.7. Consent
12.7.1. By making a booking at Casa Santa Vincenza, guests consent to the processing of their personal data in accordance with these Terms and Conditions.
12.8. Privacy Policy Changes
12.8.1. We reserve the right to update or modify this section at any time. Any changes will be promptly communicated to guests and published on our website.
For more information about our privacy policy or to exercise your data rights, please contact:
Casa Santa Vincenza
Email: [email protected]